Business Chat – Live Chat Software | Quiq2018-07-20T04:01:27+00:00

Online Chat For Business

Web chat delivers help right when your customers need it most

Try it. Chat us.

Real-time, right time customer service

Quiq Web Chat icon on computer and pop-up window demonstrating simplicity

Business chat makes support more convenient for customers by giving them a way to engage with you when they need it the most. Quiq gives you the power to provide the agile, on-demand customer support that your customers expect. In fact, 44% of online consumers view getting questions answered by a live person an essential feature for websites.

Customers and agents are happier with live chat versus making a phone call. Your online customers can get immediate help at the click of a button, while continuing to browse your site. Meanwhile, agents can handle multiple conversations at 17% – 30% less cost per message vs. a phone call.

Quiq Web Chat icon on computer and pop-up window demonstrating simplicity

Business chat makes support more convenient for customers by giving them a way to engage with you when they need it the most. Quiq gives you the power to provide the agile, on-demand customer support that your customers expect. In fact, 44% of online consumers view getting questions answered by a live person an essential feature for websites.

Customers and agents are happier with live chat versus making a phone call. Your online customers can get immediate help at the click of a button, while continuing to browse your site. Meanwhile, agents can handle multiple conversations at 17% – 30% less cost per message vs. a phone call.

Simple, yet sophisticated web chat for business

Quiq’s live chat solution delivers a simple and personal experience for customers and agents. Behind the scenes, routing and queueing ensures conversations are delivered to the right agents. Quiq’s proprietary Adaptive Response Timer ensures your customers meet SLAs and deliver on customer expectations.

Quiq’s live chat solution delivers a simple and personal experience for customers and agents. Behind the scenes, routing and queueing ensures conversations are delivered to the right agents. Quiq’s proprietary Adaptive Response Timer ensures your customers meet SLAs and deliver on customer expectations.

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Retail is a highly competitive space, so we strive to set ourselves apart based on the service we provide our customers, whether online or in-store.

Vice President, Customer Relations

Offer seamless digital engagements

Quiq Web Chat windows on desktop computer demonstrate unique and powerful functionality

Star icon demonstrates Quiq Web Chat functionality delivers stellar performance

Help web visitors become your best customers

  • Engage customers at the point of purchase for higher conversions
  • Proactively provide pre-sales, service, and post-sales support to customers
  • Provide customers a way to engage with your brand on their terms

Potted Plant icon shows Quiq Web Chat growing your brand and customer base by delivering superior experiences

Keep the brand experience alive

  • Web chat conversations restart where they left off unlike other chat software solutions
  • Preview of customer’s chat allows agents to get a head start on responses
  • Customers and agents see previous chats for quick and easy reference
  • Email customers their chat transcript

Star icon demonstrates Quiq Web Chat functionality delivers stellar performance

Help web visitors become your best customers

  • Engage customers at the point of purchase for higher conversions
  • Proactively provide pre-sales, service, and post-sales support to customers
  • Provide customers a way to engage with your brand on their terms
Quiq Web Chat windows on desktop computer demonstrate unique and powerful functionality

Potted Plant icon shows Quiq Web Chat growing your brand and customer base by delivering superior experiences

Keep the brand experience alive

  • Web chat conversations restart where they left off unlike other chat software solutions
  • Preview of customer’s chat allows agents to get a head start on responses
  • Customers and agents see previous chats for quick and easy reference
  • Email customers their chat transcript

Location Pin icon demonstrates having Quiq Web Chat all in one place benefits agent productivity

Employees have one place to manage all messages

  • Single, unified, easy-to-use interface
  • Agents can handle multiple conversations
  • Keyboard shortcuts make repetitive responses fast

Powerful capabilities

Icon for Quiq Web Chat Queuing, Transfer, Collaboration, and SLAs Standard

Queuing, transfer, collaboration, and SLAs standard

Icon for Quiq Web Chat routing rules

Establish routing rules to deliver conversations to the right team

Icon for Quiq Web Chat response time goals

Set response time goals to meet specific objectives

Icon for Quiq Web Chat security and encryption

Ensure security with encryption-at-rest to sensitive data redaction

Add Web Chat to Your Customer Channels Today