Business Text Messaging
Text message service for businesses and customers to connect more quiq-ly on the channel they prefer.
Shift phone calls to text messaging
Most customers are not making calls from landlines – they don’t even have landlines. Nearly everyone uses a mobile phone, but even then, they don’t want to call you. In fact, 66% of consumers prefer to text message than call your business. Business SMS/text messaging is the fast, convenient, and the preferred way for customers to engage with you.
Have your cake and eat it too! Give customers what they want and reap the reward of shifting phone calls to SMS/text messaging. Text messaging takes ~25% less work time versus phone calls and emails. Also, agents can handle multiple, simultaneous conversations, unlike single 1-1 phone conversations. Not only all that, it is important to note that customer satisfaction scores are 5-10 points higher over text messaging than any other channel.
It’s easy with Quiq Messaging for business
With Quiq mobile messaging for business, you can simply enable your phone numbers, even 1-800 numbers, to send and receive SMS and text messages. Chances are customers have already been trying to text those numbers anyway.
With Quiq messaging you can simply enable your current plan lines, even 1-800 numbers, to send and receive SMS and text messages. Chances are customers have already been trying to text those numbers anyway.
We wanted text messaging because we know our customers are using it. Quiq had everything we wanted. Our customers and our teams love how easy it is to use.
Vice President, Customer Relations
Customer service as mobile as your customers
Customers know and love text messaging
- Texting is their preferred channel
- Nothing new to learn or download
- Use their favorite messaging app
- Share images, video, emoji’s
Customers receive valuable notifications and updates
- Send bulk outbound notifications to customers
- Deliver targeted 1-1 notifications by customer
- Initiate a customer conversation with click-to-text
- Customers can text back to notifications
Customer service as mobile as your customers
Customers know and love text messaging
- Texting is their preferred channel
- Nothing new to learn or download
- Use their favorite messaging app
- Share images, video, emoji’s
Customers receive valuable notifications and updates
- Send bulk outbound notifications to customers
- Deliver targeted 1-1 notifications by customer
- Initiate a customer conversation with click-to-text
- Can respond to notifications via text
Employees already comfortable with messaging
- Single, unified, easy-t0-use interface
- Easily handle multiple conversations
- Customer history at fingertips
- Click-to-text a customer with relevant information
- Integrate other systems into the agent UI
Employees already comfortable with messaging
- Single, unified, easy-t0-use interface
- Easily handle multiple conversations
- Customer history at fingertips
- Click-to-text a customer with relevant information
- Integrate other systems into the agent UI
Highly responsive customer experience
- Multiple conversations automatically prioritized
- Engagement level based on customer cadence
- Visual cues alert agent when conversations need attention
- Allow agents to collaborate and/or transfer conversations
Highly responsive customer experience
- Multiple conversations automatically prioritized
- Engagement level based on customer cadence
- Visual cues alert agent when conversations need attention
- Allow agents to collaborate and/or transfer conversations
Powerful capabilities
- Queuing, transfer, collaboration, and SLAs standard
- Establish routing rules to deliver conversations to the right team
- Set response time goals to meet specific objectives
- Data is always encrypted, in transmission and at rest
Powerful capabilities
- Queuing, transfer, collaboration, and SLAs standard
- Establish routing rules to deliver conversations to the right team
- Set response time goals to meet specific objectives
- Data is always encrypted, in transmission and at rest
Valuable insights at manager’s fingertips
- Real-time dashboard of current load, wait times
- Manage agent performance with critical real-time stats
- Observe, collaborate and even take over customer conversations
- Understand current and historical trends with detailed reporting
Valuable insights at manager’s fingertips
- Real-time dashboard of current load, wait times
- Manage agent performance with critical real-time stats
- Observe, collaborate and even take over customer conversations
- Understand current and historical trends with detailed reporting
“For customers…very convenient. For agents…super easy. Great investment for my company.”
“Our customers love the option of Messaging as a contact channel. Because this integrates directly with Oracle Service Cloud, the experience is seamless for the agents.”
Laurie S., Sr. Manager of Customer Relations -April 6, 2018
5/5 Stars