BUSINESS TEXT MESSAGING

The Channel Of Choice
By, Well, Everyone.
Text Messaging.

BUSINESS TEXT MESSAGING

The Channel Of Choice
By, Well, Everyone.
Text Messaging.

Business Text Messaging

Give connected customers what they want. Let them engage with you on your existing phone numbers over the channel of their choice – SMS text messaging. Moving calls to text messages saves you money. Employees handle multiple customer conversations with ease. Watch customer satisfaction scores soar.

Text Messaging:
Digital-First, Last &
In-Between

Want to learn more? Request a Demo
SMS messaging for business example

Customers know and love text messaging

Your customers want to connect on their terms and messaging is the channel they prefer. Quiq Messaging allows your customers to reach you on their favorite text messaging app. There’s nothing new to learn or download. Exchange images, video, gifs, and emojis with customers, just like they do with their family and friends.

  • Supports TCPA best practices
  • Conversations start and stop at customer’s convenience
  • Conversation history visible for quick reference

​​​​​First-Text-Resolution
At The Moment of Need

Employees prefer text
messaging too

Employees, like your customers, already use messaging every day. Quiq Messaging allows employees to easily handle multiple conversations at once with tools that help them quickly prioritize and manage conversations in a single, cross channel, easy-to-use interface.

  • Conversations automatically prioritized based upon customer expectations
  • Visual cues that alert employees when a conversation needs attention and guarantee overall SLA achievement
  • In-conversation collaboration facilitates teamwork to solve customer issues

​​​​​Asynchronous Communication
Now…Or Later​​​​​

Highly responsive customer experience

Need to handle hundreds or thousands of simultaneous text messaging conversations with customers? No problem. Our robust capabilities will keep your team effective and efficient.

  • Queuing, transfer, collaboration, and SLAs standard
  • Establish routing rules to deliver conversations to the right team
  • Set response time goals to meet specific objectives
  • Automatic responses when you’re not available
  • Conversations handled by humans, bots or both

Simple.
Solved.
Smiling.

TRY IT OUT