Quiq Messaging was designed for agents. Our simple, intuitive, multi-conversation user interface makes agents’ jobs easier. With built-in collaboration, agents can get a lifeline whenever needed. Our Response Time Coaching makes it easy for an agent to give every customer the attention they want, even while handling simultaneous conversations.
Quiq Messaging gives professional contact center managers the tools necessary to manage hundreds or thousands of agents including routing, queuing, transfer, and collaboration. Managers are plugged into the health of their operation with real-time status and performance information. Agent quality can be understood with historical performance metrics, as well as with live observation, allowing coaching to occur while an agent is in an active conversation with customers.
We’re not replacing your existing CRM, just making it better! Quiq Messaging seamlessly integrates with your CRM and customer systems, leveraging existing investments and business processes. Integrations for Oracle Service Cloud, Salesforce, Zendesk are standard and our UI and Data Integration Frameworks make linking to internal systems easy.