Business Messaging Software – Twitter For Business | Quiq2018-10-14T09:46:42+00:00

Twitter Direct Messages

Prompt, succinct customer engagement

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Rapid-response customer service

Quiq Web Chat icon on computer and pop-up window demonstrating simplicity

Consumers are used to the fast pace of news and updates on social media and they expect timely responses to their posts, tweets, and comments.

Don’t miss the chance to engage with your customers in their moment of need on Twitter. In fact, after receiving a response from a retailer, 77% of people on Twitter feel more positive towards that business.

Quiq Web Chat icon on computer and pop-up window demonstrating simplicity

Consumers are used to the fast pace of news and updates on social media and they expect timely responses to their posts, tweets, and comments.

Don’t miss the chance to engage with your customers in their moment of need on Twitter. In fact, after receiving a response from a retailer, 77% of people on Twitter feel more positive towards that business.

Manage support requests through Twitter Direct Messages

Quiq Messaging makes it easy to take public tweets to private customer service conversations. Agents can provide support to any of the 700 million registered Twitter users with speed and ease.

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Certain people like to communicate via specific channels and with Quiq Messaging, we are able to serve more people in the manner in which they want to engage. That’s a big win for us and our customers.

Customer Care Manager

In-channel support and resolution through Twitter

Seamless addition of a new channel

  • Agents receive incoming messages just like any other inbound inquiry
  • Continuous messaging thread retains past conversations
  • Icons help to quickly identify channel source

Private and secure

  • Share private information securely without moving to another channel
  • Enterprise-grade security 
  • Share videos, gifs and emojis 
Quiq Web Chat windows on desktop computer demonstrate unique and powerful functionality

Seamless addition of a new channel

  • Agents receive incoming messages just like any other inbound inquiry
  • Continuous messaging thread retains past conversations
  • Icons help to quickly identify channel source

Private and secure

  • Share private information securely without moving to another 
  • Enterprise-grade security 
  • Share videos, gifs and emojis  
Quiq Web Chat windows on desktop computer demonstrate unique and powerful functionality

Powerful, scalable and incredibly simple Agent Interface

  • Multiple conversations automatically managed for the agent
  • Adaptive Response Timer (ART) prioritizes conversations based on each customer’s level of engagement
  • Full view of customer history through an extendible UI that can display information from other internal systems

Powerful, scalable and incredibly simple Agent Interface

  • Multiple conversations automatically managed for the agent
  • Adaptive Response Timer (ART) prioritizes conversations based on each customer’s level of engagement
  • Full view of customer history through an extendible UI that can display information from other internal systems

Powerful capabilities

Icon for Quiq Web Chat Queuing, Transfer, Collaboration, and SLAs Standard

Queuing, transfer, collaboration, and SLAs standard

Icon for Quiq Web Chat routing rules

Establish routing rules to deliver conversations to the right team

Icon for Quiq Web Chat response time goals

Set response time goals to meet specific objectives

Icon for Quiq Web Chat security and encryption

Ensure security with encryption-at-rest to sensitive data redaction

Easily provide customer support through Twitter Direct Messages today