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Quiq
Sub-processors
Quiq may engage the following companies to carry out specific processing activities on behalf of our clients.
Depending upon our Customer’s choice of implementation options, Quiq may use the following sub-processors
| Sub-processor | Processing Location | Purpose |
|---|---|---|
| Amazon Web Services | US or EU | Customer may elect to have its tenant hosted in AWS in US or EU |
| Microsoft Azure | US | Customer may elect to have its tenant hosted in Azure in US |
| Bandwidth | Worldwide | Delivery of SMS Messages |
| Twilio | Worldwide | Delivery of SMS Messages |
| Apple | Worldwide | Delivery of Apple Business Chat messages | Worldwide | Delivery of messages on Google messaging platforms |
| Meta | Worldwide | Delivery of Messenger and WhatsApp* Messages |
| Worldwide | Delivery of Twitter Messages | |
| China | Delivery of WeChat Messages |
Quiq uses these sub-processors in its operations and services
| Sub-processor | Processing Location | Purpose |
|---|---|---|
| US | Corporate email & data storage, utility cloud services such as translation, web risk detection, data loss prevention | |
| Microsoft Azure | US | AI cloud services such as AI models |
| Amazon Web Services | Wordwide | Utility cloud services such as log storage and indexing, serverless computing for client services |
| Marketo, Inc. | US | Outbound email messages |
| OpenAI | US | AI cloud servies such as AI models |
| Sparkpost | US | Email Delivery |
| Zoom Video Communications, Inc. | US | Conference Calls |
Quiq uses these sub-processors in the provisioning and maintenance of its services
| Sub-processor | Processing Location | Purpose |
|---|---|---|
| Slack | US | Team collaboration/communication |
| Salesforce | US | Customer Service ticketing |
*For Customers using WhatsApp’s apps, software, features, services and API’s, the WhatsApp Business Terms of Services and all other applicable terms, policies and documentation will govern. A copy of the WhatsApp Business Terms can be accessed at https://www.whatsapp.com/legal/business-terms.