THE NEXT GENERATION OF CUSTOMER TO BUSINESS MESSAGING SOLUTIONS IS HERE
Quiq’s Conversational Customer Engagement Platform
Give customers consistently jaw-dropping customer experiences across SMS/text messaging, web, and social with Quiq’s native support for all the popular messaging channels. Capture all of your customer’s conversations in a single place for employees, regardless of the channel your customers prefer to use.
OUTBOUND MESSAGING SOLUTIONS
Help deflect common inbound inquiries by proactively sending outbound notifications. Send outbound messages over SMS/text and rich messaging in an instant to 1 or thousands of customers. Share updates about order status and delivery, loan status, or schedule changes. Send offers, promotions and just keep in touch with loyal fans who have opted-in.
Set your company apart by delivering rich experiences to your mobile customers on their Android and iOS devices. Apple Business Chat and Google Rich Business Messaging are taking SMS/text messaging to the next level by incorporating rich experiences and capabilities.
AI / BOTS
The future is about how businesses combine human and bot interactions to drive efficiencies without sacrificing the customer experience. Quiq’s platform treats both agents and bots as first-class citizens, ensuring both objectives are achieved. Your business’ customer engagement has never looked better.
API / INTEGRATIONS
Quiq provides an open platform with several pre-built integrations. Seamlessly add messaging to your existing CRM’s workspace and customer service software without adding any additional “clicks” for agents. Pull in information from internal systems into the Quiq desktop to further eliminate multiple screens and clicks, or use Quiq’s web hooks to publish conversations to other systems in real-time.
WITH QUIQ’S POWERFUL INTEGRATION FRAMEWORKS, MESSAGING WILL FIT SEAMLESSLY IN YOUR EXISTING CUSTOMER ENGAGEMENT SOFTWARE