OPTIMIZING AGENT PERFORMANCE
Conversations For All
Fast, Timely, and Efficient
Maximize Agent Productivity
So much of contact center efficiency hinges on equipping agents with the right technology. Quiq Messaging gives your employees what they need to access information and solutions quickly, in one simplified platform.
Manage multiple conversations in one place
Quiq’s single, unified desktop gives employees an organized, intuitive workspace to handle messages from any channel. Integrate 3rd party systems into the right-hand side of the agent desktop to arm agents with valuable customer data from your internal systems and say good-bye to jumping between multiple tools.
Automatically prioritize conversations
Multiple conversations are automatically prioritized based on the customer’s cadence, proactively moving the most important conversation to the top. Quiq’s proprietary Adaptive Response Timer provides visual cues to alert agents when conversations need attention, ensuring customers receive a great experience.
Eliminate repetitive tasks
Create pre-built responses, called “snippets”, for common questions. With snippets you can ensure customers all receive the same information regardless of who they speak with. Snippets can be created by either by your company or by agents, thereby allowing agents to streamline their own responses. Snippets are tied to keyboard shortcuts reducing the time it takes to respond.
Monitor customer sentiment
Employees can easily detect shifts in customers’ moods during conversations with Quiq’s visual sentiment analysis. This feature helps agents and managers understand which conversations may need extra attention.