| Webinar Recording


Connecting With
Today’s Customers Through
Messaging & Bots

Kate Leggett, Forrester Research and Mike Parish, Brinks Home Security discuss how to connect with today’s customers through messaging and bots.

| Webinar Recording



Messaging and Bots: How to Connect with Today’s Customer

Watch this messaging and bots webinar presented by Kate Leggett with Forrester Research and Mike Parish from Brinks Home Security.

Join these thought leaders as they discuss how current changes in consumer behavior has driven a shift in the way companies engage with their customers.


  • Why businesses are adding the messaging channel
  • The immediate and long-term benefits realized from this channel
  • The right ways to integrate bots into digital customer conversations


Kate Leggett

VP, Principal Analyst, Forrester
Kate is a leading expert on customer relationship management (CRM) and customer service strategies.


Mike Parish

Sr. Manager, Customer Experience & Service Design, Brinks Home Security
With nearly a decade of process/project design and implementation experience, backed by a Six Sigma Black Belt, Mike specializes in providing insights and strategies to remove friction from the customer experience.


Lawrence Morrisroe

Hosted by Lawrence Morrisroe,
Director of Product Marketing at Quiq