Help a Facebook Friend
At Moment of Need,
Every month, billions of people use Facebook to connect with their friends and favorite brands. Businesses are using Facebook Messenger to have meaningful conversations with their customers. Quiq combines the power of technology with the social experience so that Facebook users can initiate a conversation directly with your company or as a call to action on one of your Facebook ad campaigns.
Engage With Your
Fans and Followers
Be part of the conversation
Customers can reach out to your company on your Facebook page, ads, or Messenger app. The choice is theirs and they control how and when to interact with your brand. Quiq allows you to extend the reach of your marketing and customer service with Facebook Messenger.
- CTA’s on Facebook ads to start a conversation and catapult conversion rates
- Excellent gateway for pre-sales and post-purchase service
- Images, videos and rich messages
- Support from live agents or bots on your customer’s favorite channel
Social care, at scale
The richness of Facebook Messenger interactions are supported as another channel in Quiq’s cross channel agent experience. With Facebook Messenger in Quiq, your employees can:
- Understand prior customer interactions from Quiq’s continuous messaging transcript
- Route Facebook conversations alongside other channels or handle them separately with Quiq’s powerful routing and queueing capabilities
- Collaborate, transfer or re-queue conversations to support complex workflows