We have built the leading text/SMS, Facebook, and Kik messaging solution that allows customers to connect with companies the same way they communicate with their friends.
Customers are busy and crunched for time. The last thing they want to do is call customer service. We make it easy by letting them text or message your agents directly via SMS/Text, Facebook Messenger, Web Chat, In-App Messaging or Kik. That’s more convenient and allows your customers to fit in the conversation while they do other things.
When customers can reach you how they want to reach you, when they want to reach you, they are happier. Customer satisfaction is higher for the text and messaging channel than voice, email, or web chat.
Customers are already knocking. Are you going to open the door?