Credit Union Messaging Guidelines to Build Trust With Customers

There is an undercurrent of distrust around promotional emails and robo-calls. Consumers are beyond annoyed with these invasive methods and have turned to text messaging as the preferred way to communicate with businesses. Messaging has earned consumer’s trust. For your credit union to maintain that trust and encourage engagement with your members, we’ve put together some simple credit union messaging guidelines. [...]

Creditunions.com: 7 Strategies to Support Self-Service

Read Article Loan processing velocity, abandonment reduction and expired application rescues; collection prompts including repayment and delinquency; and contact center enhancement are areas text messaging helps credit unions spur member activity and interaction. Think Quiq! Get the Blog in Email

Driving Credit Union Messaging Adoption: What Works?

Read Article Loan processing velocity, abandonment reduction and expired application rescues; collection prompts including repayment and delinquency; and contact center enhancement are areas text messaging helps credit unions spur member activity and interaction. Think Quiq! Get the Blog in Email

Digiday: Overstock’s customer service texts have a 98 percent open rate

Think Quiq! Get the Blog in Email Quiq makes it easy for customers to contact a business via Messaging, the preferred channel already in use with friends and family.  With Quiq, customers can engage with companies via SMS/text messaging, Facebook Messenger, Web Chat, In-App, and Kik for help with their pre-sales [...]

Consumer Packaged Goods Face New Dawn of Retail

Rapidly changing customer expectations, and an ever-widening competitive landscape has changed the way consumer packaged goods face this new dawn of retail. There is a retail renaissance underway where consumers are using their mobile devices to explore a vast landscape of choices and expect 24/7 support. Read this post to understand how consumer packaged goods messaging with customers is on the horizon.

5 Ways Messaging Improves Online Retail Customer Satisfaction

We are seeing rapid adoption of messaging by online retailers who are experiencing the many benefits of asynchronous communications in their contact centers: more natural engagement with customers, reduced service costs, and a reduction in workload. In this post, we'll discuss the five ways messaging impacts online retail customer satisfaction.

Credit Union Journal (Press Release): Quiq Adds Eight Major Credit Unions, Accelerating Financial Sector Momentum

Quiq announces it has added eight major credit unions to its customer base, signaling strong momentum within the financial sector. Credit Unions use Quiq Messaging to increase response times, attract a younger base and improve collection times.

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