Follow these Business messaging best practices to transform your business and be a part of how customers and companies are engaging in more innovative ways.
Customer service can improve by combining business messaging and bots.
Review these top stats for business text messaging to see how messaging powered by Quiq can quickly transform your business.
The way customers can contact companies has multiplied over the years, which has changed the way contact center agents do their work. Previously, Average Handle Time (AHT) was the metric that indicated how long it took to complete an interaction with a customer, which in turn decided staffing levels. Back in the day, when contact was made primarily [...]
Think Quiq! Get the Blog in Email Quiq makes it easy for customers to contact a business via Messaging, the preferred channel already in use with friends and family. With Quiq, customers can engage with companies via SMS/text messaging, Facebook Messenger, Web Chat, In-App, and Kik for help with their pre-sales [...]
CCW Digital’s special report on customer messaging highlights why messaging engagement is natural, frictionless, and more valuable to customers and companies.
Download our white paper "Building a Digital Engagement Strategy for Customer Service" to learn how to drive your digital customer service transformation. We’ve brought our latest content to support you on your journey.
Read this new report from Ovum to see how Quiq is setting the bar for consumer messaging applications.
Check out the 2017 Customer Service Messaging Infographic. This infographic highlights consumer's interest, preference, and demand for Messaging customer service organizations.
Studies have shown that companies with an omni-channel program enjoy 24% greater annual returns in company revenue and a 55% decrease in the number of customer complaints. However, it is important to note that less than 1% of all organizations have deployed an omni-channel strategy.