How Chatbots for Customer Experience Deliver Results

Chatbots deliver results across a variety of industries. From retail to travel, chatbots are there to help improve the customer experience, acting as the always-on, always-ready assistants your customers want. Consumers are interacting with chatbots more often, even if they don't know they are engaging with a chatbot. Read our infographic below to discover why 80% of businesses will utilize some form of chatbot [...]

Quiq Helps Tailored Brands Dress For Success

Tailored Brands prides itself as a brand that provides a personal, convenient, one-of-a-kind shopping experience. When the company wanted to complement its compelling products, it added the text messaging channel to augment its already world-class service. Q: What caused you to consider deploying a messaging solution for your brands? A:  As we look at how people communicate in general, the [...]

How to Use Simple Automation to Streamline Customer Conversations

Customer expectations have grown surrounding the three most important aspects of customer experience: convenience, ease, and speed. Incorporating simple automation into customer conversations that exceed these expectations has proven to be the solution for Quiq’s clients. Quiq is focused on helping brands engage in conversations with their customers over messaging, the preferred channel by, well, everyone. Quiq’s messaging clients [...]

Improve Average Handle Time Using This Key Metric

The way customers can contact companies has multiplied over the years, which has changed the way contact center agents do their work. Previously, Average Handle Time (AHT) was the metric that indicated how long it took to complete an interaction with a customer, which in turn decided staffing levels. Back in the day, when contact was made primarily [...]

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