Business messaging has applications across a wide range of industries for building more in-depth engagement with consumers. To find out how businesses are using messaging to strengthen ties with customers, we asked several companies about how texting for business has played a role in their digital transformation. Their responses were insightful and inspiring — even heartwarming. [...]
We know that customers love texting for customer service. According to Pew Research, 64% of people prefer text messaging versus phone calls for customer service, and at the same time social media business messaging is on the rise. More than ever, consumers are looking to get their customer support issues addressed on their own timeline and [...]
Apple's new feature in iOS 13 could render your customer phone calls obsolete. Silence Unknown Callers will change how businesses choose to engage.
Apple Business Chat expands its feature set to allow customers the option to message instead of call when clicking on a phone number from an Apple device.
Consider for a moment the many ways customers are inundated with a multitude of brands, all vying for their attention. Take the email inbox, for example. Customers can’t unsubscribe fast enough from all the generic email newsletters they receive. The influx of email newsletters, social media messages, and online advertising adds up to marketing fatigue, a [...]
Watch this short video to see how Quiq helps Pier 1 reach their goals to increase customer engagement while reducing costs and see business messaging ROI.
Cross-channel communication doesn’t just provide a more seamless user experience — it also keeps customers coming back. Companies who offer a cross-channel user experience have seen over 90% higher year-over-year increases in customer retention, according to Aberdeen. Cross-channel engagement has been a blessing as well as a burden for some companies. On the one hand, [...]
Cross-channel communication doesn’t just provide a more seamless user experience — it also keeps customers coming back. Companies who offer a cross-channel experience have seen over 90% higher year-over-year increases in customer retention, according to Aberdeen. Cross-channel engagement has been a blessing as well as a burden for some companies. On the one hand, businesses [...]
Follow these Business messaging best practices to transform your business and be a part of how customers and companies are engaging in more innovative ways.
Businesses are cutting costs and improving CSAT by reducing call volume while increasing engagement. Messaging is improving the customer experience.