With the growth of online and mobile sales, Pier 1 decided to update their traditional email and phone channels with live chat and text messaging.
To Insikt, being customer-obsessed means placing trust at the center of the relationship between its customers and its services. The company was founded in 2014 with a mission to provide economic justice for Americans who have little to no credit history but need access to capital for both ordinary and extraordinary circumstances. Now its white label lending platform, Lendify, which was [...]
Read Article Loan processing velocity, abandonment reduction and expired application rescues; collection prompts including repayment and delinquency; and contact center enhancement are areas text messaging helps credit unions spur member activity and interaction. Think Quiq! Get the Blog in Email
Luggage Free provides white glove service that is all about convenience, so naturally, they wanted to make the ability for customers to contact them simple and straightforward. Read how the Luggage Free Team implemented sms software for better mobile ux.
As a lifestyle brand, The Laundress wanted to help their customers get answers quickly and easily. This online retailer uses messaging to provide on-the-go support beyond email. Read how The Laundress was able to expand their digital engagement channels to include text messaging, Facebook Messenger, and web chat.
Think Quiq! Get the Blog in Email Quiq makes it easy for customers to contact a business via Messaging, the preferred channel already in use with friends and family. With Quiq, customers can engage with companies via SMS/text messaging, Facebook Messenger, Web Chat, In-App, and Kik for help with their pre-sales [...]
When Williams Plumbing wanted to allow dispatchers to handle more customer inquiries, while maintaining their level of service, they turned to Quiq Messaging.
Direct Digital is supporting three of their major brands - Instaflex, Nugenix, and Peptiva with multi-channel messaging through text, web chat, and Facebook Messenger.
Office Depot implemented Quiq Messaging to stand out from the competition by enabling customers a faster, more convenient way to frequently asked questions and issues resolved in less time than phone calls and email.