Business SMS Software – Zendesk Integration | Quiq Messaging 2018-04-24T10:58:47+00:00

Quiq Messaging and Zendesk Integration

The Quiq and Zendesk integration automatically converts inbound messages and chat conversations to tickets. With Quiq Messaging, receiving and solving customer service inquiries from text, chat, and social is seamless and straightforward. Agents can handle messaging tickets with the speed of Quiq, powered by the customer data in Zendesk. The combination of Quiq and Zendesk, allows you to offer the engagement channels most popular with consumers and elevate the level of service you deliver.

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Quiq Messaging and Zendesk Integration

The Quiq and Zendesk integration automatically converts inbound messages and chat conversations to tickets. With Quiq Messaging, receiving and solving customer service inquiries from text, chat, and social is seamless and straightforward. Agents can handle messaging tickets with the speed of Quiq, powered by the customer data in Zendesk. The combination of Quiq and Zendesk, allows you to offer the engagement channels most popular with consumers and elevate the level of service you deliver.

Request a demo

Certain people like to communicate via specific channels and with Quiq Messaging. We are able to serve more people in the manner in which they want to engage. That’s a big win for us and our customers.

Customer Care Manager

Business Messaging Modernizes Traditional CRM

All messages in one place

Quiq Messaging supports texts, web chat, and social conversations all in one screen. Your customers are now able to use their preferred channels to engage with your company, and agents receive and handle all messages within one simple interface. Everyone is happy!

Messaging conversations automatically prioritized

Agents can handle multiple, simultaneous messaging and chat conversations, unlike phone calls. Quiq’s Adaptive Response Timer automatically prioritizes these multi-channel conversations based on the customer’s cadence or level of engagement, proactively prompting the agent on which one to handle next.

Mobile phone displayed shows text messages get read at a 96% rate, the highest engagement of any channel

Business Messaging Modernizes Traditional CRM

All messages in one place

Quiq messaging supports texts, web chat, and social conversations all in one screen. Your customers are now able to use their preferred channels to engage with your company, and agents receive and handle all messages within one simple interface. Everyone is happy!

Mobile phone displayed shows text messages get read at a 96% rate, the highest engagement of any channel

Messaging conversations automatically prioritized

Agents can handle multiple, simultaneous messaging and chat conversations, unlike phone calls. Quiq’s Adaptive Response Timer automatically prioritizes these multi-channel conversations based on the customer’s cadence or level of engagement, proactively prompting the agent on which one to handle next.

Treat customers as conversations, not tickets

With Quiq Messaging integrated into Zendesk, your agents are presented with the customer’s interactions including past conversation history, as well as other relevant CRM data automatically pulled in from Zendesk.

Treat customers as conversations, not tickets

With Quiq integrated into Zendesk, your agents are presented with a view of a customer’s interactions including the full past conversation history, as well as relevant data automatically pulled in from Zendesk.

Powerful Capabilities

Simple platform with SMS, Facebook, and Chat in one UI

Ability for agents to transfer or re-queue messages

View full history of messaging interactions by customers

Take advantage of multi-media with support of images, videos, PDFs, and emojis

Powerful Capabilities

Simple platform with SMS, Facebook, and Chat in one UI

Ability for agents to transfer or re-queue messages

View full history of messaging interactions by customers

Take advantage of multi-media with support of images, videos, PDFs, and emojis

Amplify Zendesk with the power of Quiq Messaging

Request a Demo