Business SMS Software – Voice Call to Text Messaging | Quiq 2018-05-25T16:21:55+00:00

IVR Phone Call Deflection

Shift phone calls to text messages for a better experience

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Deflect calls to text messaging

It’s frustrating when you feel your time isn’t valued. That’s why customers no longer want to call your company only to be put on hold. Maybe you implemented an IVR system hoping to achieve better efficiency and customer experiences just to find confusing navigation and lousy voice recognition are not delivering as promised.

Give your customers a consistent service experience across all the channels they prefer and on their terms. Integrating Quiq Messaging with your IVR gives customers the choice to text instead of waiting on hold, deflecting 10-20% of phone calls and increasing customer satisfaction.

It’s frustrating when you feel your time isn’t valued. That’s why customers no longer want to call your company only to be put on hold. Maybe you implemented an IVR system hoping to achieve better efficiency and customer experiences just to find confusing navigation and lousy voice recognition are not delivering as promised.

Give your customers a consistent service experience across all the channels they prefer and on their terms. Integrating Quiq Messaging with your IVR gives customers the choice to text instead of waiting on hold, deflecting 10-20% of phone calls and increasing customer satisfaction.

Better options for better customer experiences

Quiq integrates into your existing IVR system with ease. Give callers the option to receive a text message instead of waiting on hold. Deflect calls from expensive phone calls and serve your customers on their preferred channel.

Request a Demo

Better options for better customer experiences

Quiq integrates into your existing IVR system with ease. Give callers the option to receive a text message instead of waiting on hold. Deflect calls from expensive phone calls and serve your customers on their preferred channel.

Request a Demo

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I am focused on creating and implementing organizational efficiencies, while maintaining a world-class customer experience, enabling product adoption, and driving engagement.

Director of Customer Service

Connected conversations

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Deliver better customer experiences

  • Callers can choose how they interact with your company — by phone or text message
  • Hold times and abandonment rates are reduced
  • Realize higher customer satisfaction scores
IVR call deflection is used on mobile phone to improve CSAT scores by 5 to 7 percent

Thumbs up icon gives IVR call deflection positive review

Deliver better customer experiences

  • Callers can choose how they interact with your company — by phone or text message
  • Hold times and abandonment rates are reduced
  • Realize higher customer satisfaction scores
IVR call deflection is used on mobile phone to improve CSAT scores by 5 to 7 percent

Realize higher productivity and cost savings

  • Single, unified, easy-to-use interface for employees
  • Agents can handle multiple text messages at one time
  • Adaptive Response Timer helps agents prioritize many conversations

Scalable icon shows IVR call deflection being an easy and necessary part of the tool

Scalable, flexible, and efficient Messaging solution

  • Configurable UI that can integrate with the data your agents rely on
  • Transfer and collaborate on messages for faster resolution
  • Set SLA standards to consistently deliver against customer experience goals

Realize higher productivity and cost savings

  • Single, unified, easy-to-use interface for employees
  • Agents can handle multiple text messages at one time
  • Adaptive Response Timer helps agents prioritize many conversations

Scalable icon shows IVR call deflection being an easy and necessary part of the tool

Scalable, flexible, and efficient Messaging solution

  • Configurable UI that can integrate with the data your agents rely on
  • Transfer and collaborate on messages for faster resolution
  • Set SLA standards to consistently deliver against customer experience goals

No one likes waiting on hold, enable messaging today

Request a Demo