Business SMS Software – Text Messaging For Business | Quiq 2018-05-25T16:23:16+00:00

Business SMS Text Messaging Software

Interact with customers the way they interact with, well, everyone.

Try It. Text Us.

Shift phone calls to text messaging

Quiq Text Messaging saves money and increases productivity

Most customers are not making calls from landlines – they don’t even have landlines. Nearly everyone uses a mobile phone, but even then, they don’t want to call you. In fact, 66% of consumers prefer to text message than call your business. Business SMS/text messaging is the fast, convenient, and the preferred way for customers to engage with you.

Have your cake and eat it too! Give customers what they want and reap the reward of shifting phone calls to SMS/text messaging. Text messaging takes ~25% less work time versus phone calls and emails. Also, agents can handle multiple, simultaneous conversations, unlike single 1-1 phone conversations. Not only all that, it is important to note that customer satisfaction scores are 5-10 points higher over text messaging than any other channel.

It’s easy with Quiq Messaging for business

With Quiq mobile messaging for business, you can simply enable your phone numbers, even 1-800 numbers, to send and receive SMS and text messages. Chances are customers have already been trying to text those numbers anyway.

With Quiq messaging you can simply enable your current plan lines, even 1-800 numbers, to send and receive SMS and text messages. Chances are customers have already been trying to text those numbers anyway.

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We wanted text messaging because we know our customers are using it. Quiq had everything we wanted. Our customers and our teams love how easy it is to use.

Vice President, Customer Relations

Customer service as mobile as your customers

Text Messaging is met at the heart of delivering exceptional customer experiences

Customers know and love text messaging

  • Texting is their preferred channel
  • Nothing new to learn or download
  • Use their favorite messaging app
  • Share images, video, emoji’s
Increase Customer Satisfaction Rate (CSAT) by 5 to 7 percent with Quiq Text Messaging

Ring the bell on Quiq Text Messaging

Customers receive valuable notifications and updates

  • Send bulk outbound notifications to customers
  • Deliver targeted 1-1 notifications by customer
  • Initiate a customer conversation with click-to-text
  • Customers can text back to notifications
Increase conversion rates by 8 to 10 percent with Quiq Text Messaging
Mobile phone displayed shows text messages get read at a 96% rate, the highest engagement of any channel

Customer service as mobile as your customers

Text Messaging is met at the heart of delivering exceptional customer experiences

Customers know and love text messaging

  • Texting is their preferred channel
  • Nothing new to learn or download
  • Use their favorite messaging app
  • Share images, video, emoji’s
Increase Customer Satisfaction Rate (CSAT) by 5 to 7 percent with Quiq Text Messaging
Mobile phone displayed shows text messages get read at a 96% rate, the highest engagement of any channel

Ring the bell on Quiq Text Messaging

Customers receive valuable notifications and updates

  • Send bulk outbound notifications to customers
  • Deliver targeted 1-1 notifications by customer
  • Initiate a customer conversation with click-to-text
  • Can respond to notifications via text
Increase conversion rates by 8 to 10 percent with Quiq Text Messaging

Agents icon with happy face because of Quiq Text Messaging

Employees already comfortable with messaging

  • Single, unified, easy-t0-use interface
  • Easily handle multiple conversations
  • Customer history at fingertips
  • Click-to-text a customer with relevant information
  • Integrate other systems into the agent UI

Agents icon with happy face because of Quiq Text Messaging

Employees already comfortable with messaging

  • Single, unified, easy-t0-use interface
  • Easily handle multiple conversations
  • Customer history at fingertips
  • Click-to-text a customer with relevant information
  • Integrate other systems into the agent UI

Text Messaging bubble icon

Highly responsive customer experience

  • Multiple conversations automatically prioritized
  • Engagement level based on customer cadence
  • Visual cues alert agent when conversations need attention
  • Allow agents to collaborate and/or transfer conversations

Text Messaging bubble icon

Highly responsive customer experience

  • Multiple conversations automatically prioritized
  • Engagement level based on customer cadence
  • Visual cues alert agent when conversations need attention
  • Allow agents to collaborate and/or transfer conversations

Lightening bolt icon shows the speed at which Quiq Text Messaging enables agents to support customers

Powerful capabilities

  • Queuing, transfer, collaboration, and SLAs standard
  • Establish routing rules to deliver conversations to the right team
  • Set response time goals to meet specific objectives
  • Data is always encrypted, in transmission and at rest

Lightening bolt icon shows the speed at which Quiq Text Messaging enables agents to support customers

Powerful capabilities

  • Queuing, transfer, collaboration, and SLAs standard
  • Establish routing rules to deliver conversations to the right team
  • Set response time goals to meet specific objectives
  • Data is always encrypted, in transmission and at rest

Metrics icon show text messaging improves agent productivity

Valuable insights at manager’s fingertips

  • Real-time dashboard of current load, wait times
  • Manage agent performance with critical real-time stats
  • Observe, collaborate and even take over customer conversations
  • Understand current and historical trends with detailed reporting

Metrics icon show text messaging improves agent productivity

Valuable insights at manager’s fingertips

  • Real-time dashboard of current load, wait times
  • Manage agent performance with critical real-time stats
  • Observe, collaborate and even take over customer conversations
  • Understand current and historical trends with detailed reporting

Add Business Text Messaging to Your Customer Channels Today

Request a Demo