Business SMS Software – Salesforce Integration | Quiq Messaging 2018-04-24T10:57:57+00:00

Quiq Messaging and Salesforce Integration

Put your customers at the center of every conversation. With Quiq Messaging’s integration to Salesforce, you can capture leads and customer service cases directly from text, chat or social. Quiq’s advanced functionality, such as our Adaptive Response Timer (ART), routing, and queuing, makes customer engagement collaborative and real-time. Now that’s what we call putting more “flow” back in your workflow.

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Quiq Messaging and Salesforce Integration

Put your customers at the center of every conversation. With Quiq Messaging’s integration to Salesforce, you can capture leads and customer service cases directly from text, chat or social. Quiq’s advanced capabilities, such as our Adaptive Response Timer (ART), routing, and queuing makes customer engagement collaborative and real-time. Now that’s what we call putting more “flow” back in your workflow.

Request a demo

We just purchased and implemented Quiq Messaging. Easiest implementation of a new functionality we have done – simple and fast. The Quiq team is so helpful, responsive, and proactive.

Vice President, Customer Relations

Business Messaging Modernizes Traditional CRM

Mobile phone displayed shows text messages get read at a 96% rate, the highest engagement of any channel

Get a full view of the customer

See and use customer data from Salesforce while conducting messaging conversations without ever leaving Quiq. Help your customer service and sales team prepare for every call by proactively presenting information before a message is even accepted. Your team will have a full view of every customer to build better relationships, close more sales, and resolve issues faster.

Keep customer records updated

Your customers are constantly changing and adapting to new technology and channels. Are your Salesforce records keeping up with the changes? Updates to Salesforce can be done right in Quiq, during a customer conversation. With Quiq Messaging, you can use every engagement to validate information and capture new data.

Business Messaging Modernizes Traditional CRM

Get a full view of the customer

See and use Salesforce data during engagements without ever leaving Quiq. Help your Customer Service and Sales team prepare for every call by presenting information before the message is even accepted. Your team will have a full view of every customer to build better relationships, close more sales and resolve issues faster.

Mobile phone displayed shows text messages get read at a 96% rate, the highest engagement of any channel

Keep records updated

Your customers are constantly changing and adapting to new technology and channels. Are your Salesforce records keeping up with the changes? Updates to Salesforce records can be done right in Quiq so you update customer information during a conversation. With Quiq Messaging you can use every engagement to validate information and capture new data.

Automatically create leads or cases

Never copy and paste information between Quiq and Salesforce. Once a message is initiated from chat, text or social, cases and leads are automatically created. That’s time you can spend helping customers and closing sales.

Automatically create leads or cases

Never copy and paste information between Quiq and Salesforce. Once a message is initiated from chat, text or social, cases and leads are automatically created. That’s time you can spend helping customers and closing sales.

Powerful Capabilities

Simple platform with SMS, Facebook, and Chat in one UI

Ability for agents to transfer or re-queue messages

View full history of messaging interactions by customers

Take advantage of multi-media with support of images, videos, PDFs, and emojis

Powerful Capabilities

Simple platform with SMS, Facebook, and Chat in one UI

Ability for agents to transfer or re-queue messages

View full history of messaging interactions by customers

Take advantage of multi-media with support of images, videos, PDFs, and emojis

Increase the performance of Salesforce with Quiq

Request a Demo