Business SMS Software – Oracle Integration | Quiq Messaging 2018-04-24T10:58:23+00:00

Quiq Messaging and Oracle Integration

Whether you’re B2B or B2C, Quiq Messaging’s integration with Oracle Service Cloud gives your agents the ability to receive and record customer interactions originating through text, web chat, or social media. Say goodbye to “swiveling” between applications to manage conversations. Quiq allows Oracle Service Cloud to create incidents from social, text, and chat right within your current Service Cloud UI.

 

Request a demo

Quiq and Oracle Service Cloud Integration

Whether you’re B2B or B2C, Quiq Messaging’s integration with Oracle Service Cloud gives your agents the ability to receive and record customer interactions originating through text, web chat, or social media. Say goodbye to “swiveling” between applications to manage conversations. Quiq allows Oracle Service Cloud to create incidents from social, text, and chat right within your current Service Cloud UI.

 

Request a demo

The integration of Quiq into the Oracle agent desktop could not have been easier. Agents can easily manage multiple channels within a single interface.

Senior Manager, Customer Relations

Get More From Your Service Cloud Investment

Your existing service platform, supercharged.

Help your customers get answers fast – no matter where they are or what device they’re on. Automatically convert inbound messages and chat conversations to incidents. Quiq’s Adaptive Response Timer automatically prioritizes messages based on the rate and speed of a customer’s engagement. Now, you can connect with your customers at a pace that feels right to them.

Get down to business, fast.

Get more from your Service Cloud investment. Quiq’s intuitive user interface lives entirely within your Oracle Service Cloud implementation, the interface your agents are already familiar with, making training fast and easy. Integration happens in days – not weeks, so you can be up and running with messaging quickly.

Mobile phone displayed shows text messages get read at a 96% rate, the highest engagement of any channel

Get More From Your Service Cloud Investment

Your existing service platform, supercharged.

Help your customers get answers fast – no matter where they are or what device they’re on. Automatically convert inbound messages and chat conversations to incidents. Quiq’s Adaptive Response Timer automatically prioritizes messages based on the rate and speed of a customer’s engagement. Now, you can connect with your customers at a pace that feels right to them.

Mobile phone displayed shows text messages get read at a 96% rate, the highest engagement of any channel

Get down to business, fast.

Get more from your Service Cloud investment. Quiq’s intuitive user interface lives entirely within your Oracle Service Cloud implementation, the interface your agents are already familiar with, making training fast and easy. Integration happens in days – not weeks, so you can be up and running with messaging quickly.

Enterprise-ready and built to scale

Quiq can grow as your Service Cloud implementation grows. From small to large, Quiq Messaging scales with your business and is robust enough to handle large, high volume implementations. Service Cloud users require an enterprise-class messaging solution that can scale with the powerful capabilities Quiq offers.

Enterprise-ready and built to scale

Quiq can grow as your Service Cloud implementation grows. From small to large, Quiq Messaging scales with your business and is robust enough to handle large, high volume implementations. Service Cloud users require an enterprise-class messaging solution that can scale with the powerful capabilities Quiq offers.

Powerful Capabilities

Queueing, transfer, collaboration, and SLAs standard

Establish routing rules to deliver conversations to the right team

Set response time goals to meet specific objectives

Ensure security with encryption-at-rest to sensitive data redaction

Powerful Capabilities

Queueing, transfer, collaboration, and SLAs standard

Establish routing rules to deliver conversations to the right team

Set response time goals to meet specific objectives

Ensure security with encryption-at-rest to sensitive data redaction

Amplify the power of Oracle with Quiq

Request a Demo