Google's Business Messages Channel

Google’s Business Messages makes it easy for consumers to search and connect with your company directly through Google Search and Maps. With Business Messages, customers can click the “Message” button presented in the search results to start a text conversation with your company.

When you combine the power of Google’s Search with Maps, you differentiate your business by giving customers an effortless way to connect with your company. They may be looking to find your address, phone number, or hours. Presenting the option to chat uplevels your brand, but it also caters to customer preference.

Google Business Messages puts the customer in the driver’s seat by letting them engage with customer service agents at their convenience. For instance, if a customer reaches out with a question and then steps away, a response is waiting for them when they return so they can pick back up where they left off without missing a beat.

Quiq is the AI-powered conversational platform for the world’s best commerce and customer service teams. Quiq’s messaging platform brings all messaging conversations into one place and enables agents to connect with multiple customers at the same time. So your agents have the support they need, and your customers get the service they expect.